How to send parcel?

Instruction for sending a parcel


  • Packaging must be solid, the contents must not be accessible, should have sufficient space for attaching accompanying documents and address label. Maximum parcel dimensions: three-way combined length - 180cm, length - 100cm, all parcel above that sizes can be sent for extra charges. More information could be found in Packaging Requirements alongside with the List of Forbidden Goods.

    Please see attached new regulations on shipments to Russia as of 15.03.2022

    Please see an updated list of sanctioned items, which can be send to Russia

  • Book the courier via the website home page by pressing the Order button. Complete the parcel information form, choose the pick the date. The parcel can be collected from home Mon-Fri 9.00-18.00. Courier fee is free, except Scotland, Ireland, British Isles (extra fee).

  • You can pay the cost of delivery on the website through PayPal, Bank card or immediately 24 hours from the moment of submitting the application to our account according to the invoice, which will be sent along with the documents

  • After booking a courier - you will be sent an email with documents that you need to print and stick on the parcel. For parcels to Russia, there will be 2 documents (a label for the courier and a label for the Russian Post with a tracker number and the recipient's address). For other countries, the number of labels may vary. If you have not received your email, please check your spam folder or email us. Please pay attention to the labels for the parcels are MANDATORY and you cannot give the parcel without them

  • If you want to send several packages, for each parcel you have to fill the booking form by clicking on the button add another.

  • If the weight or dimensions exceed those specified when you placed the order for the courier, additional payments may be charged

  • If you cannot wait for a courier, then you can use the Drop Off point service. Usually such points are located 5-10 minutes from your home. You can write to us in advance and clarify the points or bring the parcel to our warehouse in London. (Mon-Fri 09.00-18.00, Sat 09.00-14.00).

  • After receiving the payment, the package will be sent. You can track the delivery process online. Please keep track of the parcels, as the shelf life at the Russian Post Office and Mist is up to 2 weeks, otherwise the return process will begin, which may take up to 2 months

  • If you have any questions, the support service is always in touch, call, write