Terms and Conditions

Terms and Conditions of Oddisey Ltd

Oddisey ltd offers a delivery service for the purchase and delivery of goods from the UK to anywhere in the world. Oddisey Ltd is registered in the UK under number 07864942 at Unit 1, Cromwell Industrial Estate, Staffa Road, E10 7QZ, LONDON.

Oddisey Ltd is responsible for sending goods to the customer to the address specified. Oddisey Ltd is not responsible for any problems, delays and damage to parcels caused by postal services (such as Royal Mail, Parcelforce, DHL or others). In case of loss or damage of your item please refer to the terms and conditions of the responsible courier service under whose responsibility such loss or damage occurred.

Oddisey Ltd will not provide service to any person or entity that is directly or indirectly involved in the financing, commission or support of terrorist activities or in the development or production of nuclear, chemical, biological weapons or in missile technology programs as specified in the U.K. Export Administration Regulations.

Customers must make any payments on their behalf and indicate when paying for a name which is registered on the Oddisey Ltd site. Oddisey Ltd reserves the right to freeze the customer's goods in the warehouse for up to 45 days to clarify additional actions. If Oddisey Ltd finds that purchases were made fraudulently (e.g. using a stolen credit card), then goods will be immediately returned to the seller and the customer account will be freezed.

The customer authorizes and agrees that Oddisey has the right to open and repack any of their parcels to verify its content and its quantity, as well as open any of its parcels for other practical reasons, such as damages.

All information and data supplied by clients to Oddisey Ltd is confidential and shall not be disclosed to third parties, except when such information is requested by the UK government agencies, as well as a client unless initiated by public debates.

Oddisey ltd clients cannot be under 18 years of age.

These rules are subject to change without notifying clients.

By agreeing to these rules, the client makes Oddisey their legal agents and representatives for any transactions reflected in the orders that are made through a customer using the Oddisey online order forms.


Fraud Prevention

Oddisey Ltd will use reasonable best efforts to prevent any fraudulent use of Oddisey Ltd service. Oddisey Ltd  works diligently to prevent credit card fraud and cancels any accounts engaged in such activity and returns the merchandise to the merchant. Oddisey Ltd requires documentation to ensure against fraud, such as requiring copies of identification and credit cards. Oddisey  Ltd customers are solely liable for accurately providing all information required by UK' laws and regulations, including information on the value or export classification of merchandise, and for maintaining all records as required under law.

Prohibited Items

Oddisey Ltd will not ship the following prohibited items in international packages: 

  • Firearms, signal guns , air guns , gas arms , ammunition, cold steel arms (including throwing weapons), electric shock devices and spark gaps, as well as major parts of a firearm;
  • Narcotics of any origin, psychotropic substances;
  • Radioactive substances;
  • Gunpowder, explosive, corrosive, flammable and other hazardous substances;
  • Drugs, food supplements, vitamins;
  • Animals and plants;
  • Food, alcoholic beverages, cigarettes
  • Human remains and organs;
  • Antiques;
  • Jewellery, precious metals and stones;
  • Works of art;
  • Cash and cash instruments in any form: money orders, checks, vouchers, securities, bonds, coupons, promotions, credit cards;
  • Postage stamps;
  • Products and publication of obscene content, pornography of any kind;
  • Items prohibited by the World Association of Transport.
  • Items that may pose a risk to workers, transporting parcels, soil or damage other items and equipment by their nature or packaging.

Additional restrictions for packages shipped on airplanes:

  • Bengal lights and fireworks
  • Gases in any package, including pepper and tear gases;
  • Flammable liquids, perfumes, colognes, nail polishes, etc.;
  • Any fuel and empty containers from it;
  • All paints and its solvents;
  • Radioactive materials;
  • Corrosion inhibitors;
  • Pipe cleaners;
  • Oxygen-rich substances;
  • Containers with aerosols;
  • Cylinders for scuba diving;
  • Tanks for propane;
  • CO2 tanks;
  • Arms and ammunition;
  • Gunpowder;
  • Dry ice;
  • A tool that runs on fuel;
  • Lighters and its filling;
  • Matches;
  • Rechargeable batteries, power supplies, batteries;
  • Alcohol-based agents, perfumes, nail polishes and hair;
  • Alcoholic beverages;
  • Absorbers, and other used spare parts or containing lubricating fluids and materials.



Customs Regulations for International Packages

  Accompanying documents:

  •  Each package is accompanied by a customs declaration CN23.
  • The filling of customs declaration, CN23, is particularly important as customs clearance and delivering a parcel in a timely manner depend on it. The content of the parcel must be described on the customs declaration in details as follows: the list of items with the quantity and cost of each item specified herein. It is prohibited to list items in declarations by means of general wordings (for instance: used items , etc.). 


  • There is no import duty on goods shipped in one package from one sender to one consignee in Ukraine if the goods are of no commercial character, the total value does not exceede the amount equivalent to 150 EUR and the weight does not excede 50 kg. It is permited to send food packed by a manufacturer if a gross weight does not excede 10 kg in one dispatch (but not more than 2 kg. of one food type).
  • It is prohibited to ship medicines, alcoholic drinks and cigarettes.

Republic of Moldova

  • Maximum weight of a parcel -  30 kg .
  • It is permited to send two parcels to one recipient of total value up to  200 EUR without paying import duties in one shipment.
  • It is forbidden to send drugs, dietary supplements (biologically active additives).

Republic of Belarus

  • Maximum weight of a parcel -  10 kg
  • It is permited to send two parcels to one recipient of total value up to  22 EUR without paying import duties per month.
  • Phones, plants, medicines, vitamins, dietary supplements, food products are forbidden for shipping

Russian Federation

  • It is permited to send in the international parcels from one sender to one recipient in Russia items of personal use or goods that have no commercial character of total value (sent within a week) not exceeding the amount equivalent to 500 Euro and of total weight up to 25 kg without paying import duties.
  • It is not permitted to send food, medicines, alcoholic drinks and cigarettes.
  • If you use our economy service which is in cooperation DHL Germany/ Russian Postal service, maximum value per recipient is  500 eur.

Uzbekistan, Kazakhstan, Kyrgyzstan

  • Maximum weight of a package -  30 kg, (20kg to Kazakhstan)
  • It is permited to send no more than two parcels per recipient in one shipment of total value no more than  $1000 without paying import duties (the value of USD 1000 includes the cost of transporting packages provided the goods are not in commercial quantities).


  • Maximum weight of a parcel -  30 kg .
  • It is permited to send no more than two parcels per recipient of total value up to USD 150 without paying import duties.

Republic of Armenia

  • Maximum weight of a parcel -  20 kg .
  • It is permited to send one parcel per week per recipient of total value up to USD 150 without paying import duties.

Republic of Azerbaidzhan

  • Maximum weight of a parcel -  30 kg .
  • One may  send up to two parcels per recipient of total value not exceding  EUR 200 without paying import duty.