Privacy Policy

This policy articulates how we collect, store, and utilize personal data about you when you browse or provide your personal data to us.

By visiting, logging into, registering, or using the Ukayexpress website, you consent to the collection, usage, and transfer of your information (including personal data) under the terms of this policy. If you no longer wish to be bound by this policy, please refrain from using or entering your details on our website.

We may process your personal data when necessary in association with a contract between you and us, to comply with our legal obligations, where we have a legitimate right to do so, or with your permission. We always consider whether your right to privacy overrides our business interest.

You are not obligated to provide personal information through the Ukayexpress website unless necessary for our services.

Information Collected: Your personal data includes information provided when signing up for an account, subscribing to our emails, answering questions, participating in surveys, competitions, or providing details in your account profile, on the Ukayexpress website, live chat, or during a support inquiry about you and/or your organization. All payment information is collected by the payment system provider and stored securely.

Examples of personal data collected include, but are not limited to, your name, address, phone/mobile number, email address, shipment information (including the recipient), VAT status, or any other information such as survey responses, feedback, or marketing preferences. We collect information about our customers to improve our service and understand trends.

We monitor patterns of usage, such as login dates and data volumes, to understand how people are using the Ukayexpress website to develop and improve our services. For security reasons and to aid in monitoring patterns of usage, we log your IP address when you use the website. This is your computer's individual identification number assigned when connected to the Internet. We monitor traffic information when you visit our website or read emails from us, including page visits, email clicks, purchases, referring sites, and video viewings. We use this information to improve our website, promotions, and to understand customer purchasing behavior.

We will never collect any sensitive information about you without your permission.

Information Collected by Third Parties:

  • Customer's Full name

  • Customer's address

  • Customer's landline/mobile number

  • Customer's email address

When using third parties, we require the recipients of your personal or sensitive data to safeguard it using administrative, technical, and security procedures. However, your personal data will also be subject to the laws of the jurisdiction governing the third party.

How we use your personal data: We use your personal data to enable access to the Ukayexpress website, contact you by email, fax, post, SMS, social media, or telephone where necessary, and provide information on other services that may be of interest to you, with your consent. Data collected from you may be transferred to and stored outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us, one of our group companies, or for one of our suppliers. Such staff may be engaged in processing your payment details and providing support services. By submitting your data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Finally, we reserve the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of Ukayexpress website users. We will have no legal liability for such disclosures of your information.

Disclosing Your Information: We do not store credit card details, nor do we share customer details with any third parties.

Cookies: To help us improve our website and the service we provide, we may use technology to track the patterns of behavior of visitors to our site. Often, this is in the form of a cookie file. Where used, these cookies are downloaded to your computer or device automatically. We may further use, or permit selected third parties to use, your personal data to enable us to track and analyze website traffic and visitor trends to improve your browsing experience. For further details, please see our Cookie Policy

Third-Party Links: You may find links to third-party websites on Ukayexpress. These websites should have their privacy policies, which you should check. We do not accept any responsibility or liability for their policies, as we have no control over them.

Your Data's Security: At Ukayexpress, we take security seriously, including using the online credit card payment facility operated by Paypal. Your browser will go into secure mode before you enter any payment details. We do not store credit card details, nor do we share customer details with any third parties.

Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our website, so your card details cannot be viewed by anyone else using the internet. No credit or debit card details are stored on our servers once your initial payment has been processed. Once on their systems, all sensitive data is secured using internationally recognized 256-bit encryption standards.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to the Ukayexpress website; transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.

Your Rights: You can unsubscribe from our promotional email communications at any time by clicking the unsubscribe link in an email. You have the right to request a copy of personal data