Privacy Policy

1. Who We Are

Oddisey Ltd, registered in England and Wales (Company number: 07864942)

Address: Unit 1, Cromwell Industrial Estate, Staffa Road, E10 7QZ, London, UK

Email: info@ukayexpress.com

2. What Data We Collect

We may collect:

• Name
• Address
• Phone number
• Email address
• Shipment details (including recipient’s details)
• IP address and browser/device information
• Marketing preferences (if you subscribe)
• Automatically collected data via cookies, analytics, and similar technologies when you use our website.

We do not collect sensitive personal data without your consent.

3. How We Use Your Data

We use your data to:

• Provide and manage deliveries
• Process payments
• Contact you about orders or support requests
• Send marketing emails (only with your consent)
• Improve our services and website
• Prevent fraud, enhance security, and protect our systems
• Comply with legal requirements (e.g., customs)

4. Sharing Your Data

We share your data only when necessary, with:

• Payment providers (e.g., PayPal)
• Couriers and delivery partners
• IT/hosting providers for secure website operation
• Authorities if required by law

All third parties must store and process your data in compliance with UK GDPR and maintain adequate technical and organisational safeguards.

We do not sell your data.

5. International Transfers

Your data may be transferred outside the UK/EEA (e.g., to couriers abroad). When this happens, we use legal safeguards such as Standard Contractual Clauses (SCCs) and ensure that equivalent data protection standards are applied.

6. Cookies

We use cookies to improve your browsing experience. You can read our Cookie Policy for details and manage cookies in your browser settings.

7. How Long We Keep Data

We keep personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Retention periods are:

• Account, order, and shipment data: up to 7 years from the date of your last transaction, to comply with tax, legal, and contractual requirements.
• Financial and VAT records: up to 7 years as required by HMRC regulations.
• Marketing and communication data: until you unsubscribe or for up to 1 year of inactivity, whichever comes first.
• Customer service and support records: up to 2 years to handle inquiries, complaints, or disputes.

Once the retention period expires, your data will be securely deleted or anonymised (with backups updated accordingly).

8. Your Rights

You have the right to:

• Access your data
• Correct incorrect data
• Request deletion
• Restrict or object to processing
• Withdraw marketing consent at any time
• Complain to the UK Information Commissioner’s Office (ICO) — www.ico.org.uk

We aim to respond to all valid data requests within 30 days. To exercise your rights, contact us at the email address provided in section 1.

9. Security

We use 256-bit SSL encryption for payments and do not store card details. We also implement technical and organisational measures to protect your data from unauthorised access, loss, theft, alteration, or disclosure.

While we take all reasonable steps to secure your data, please note that internet transmission is never 100% secure.

10. Contact Us

For all privacy-related questions, please contact us at: info@ukayexpress.com